Order Pick Up Policies

We are very happy to have you order online for pick up in the store. We will send you a notification as soon as your order is ready. It will then be available for pick up any time we are open. Find our current shop hours here. Just tell any staff member you are picking up an order when you come in and we will get it for you.

Occasionally there is a problem with an order. It could be that we don't have your order all in one dye lot or an item isn't in stock. In this case we will email you. If you haven't heard from us, please check your spam filter or call us.

We understand that you may get busy and not be able to pick up your order right away. We will hold your order for 30 days. If you haven't come in in 30 days, we will contact you to remind you of your order and hold it for a bit longer. If we don't hear from you, we will refund the order and restock the item(s).

If you have any questions about your pick up order, email us at orders@blacksquirrelberkely.com.