Customer Service

Customer Service and community are at the core of who we are. We are very friendly people and want everyone to feel welcome and included. Please don't be afraid to ask questions. We are always here to help. How can we keep you happily crafting?

Getting Help
We offer free help in person or remotely. We can help you understand a pattern, find an appropriate yarn for a pattern, find a pattern for a given yarn, fix an error in your work, or understand a new technique. 

If you need more extensive help, we have lots of great classes and we offer  individualized classes by the hour.

Personal Shopping 
Want us to open early so you can shop in person with a group of friends? Or maybe you have health concerns and want to limit your exposure. We are happy to do so. Email us at hello@blacksquirrelberkeley.com to make arrangements.

We are also happy to help you shop remotely via phone, email, or text. For phone support, please email us at hello@blacksquirrelberkeley.com to arrange a time so we have someone available to help you without interruption. Please note that the shop phone is not answered when the shop is closed. For a quicker response, please email us.

Online Orders
Have a question or issue with an online order? Please email us! We want to answer your questions or resolve your issue. For more information, please refer to our Shipping Policies and our Exchanges & Returns Policies.